Robin Zhang, AIG, on Project Shipments Gone Wrong

Heard in the conference theatre at Breakbulk Asia 2019

When evaluating costs from a project shipment that goes wrong, AIG Insurance China’s Robin Zhang reminded a Breakbulk Asia audience that the gravest damages may not be the most obvious.

Introducing AIG’s MLCE Loss Control Service for breakbulk, Zhang, marine loss control manager-China, said indirect costs go beyond regulatory, recovery and clean-up costs; and environmental, financial and customer impacts.

Management time, opportunity costs, impacts on productivity, loss of customers and reputation may never be recovered, he warned.

With MLCE, AIG has a team including experienced engineers that aim to protect a customer to avoid damaged, rather than mitigating loss for its insurance customers, he said.